Had my Internet completely drop. Read resolutions for removing the orange light from my hub3 box. Virgin Media is now available in North West, bringing lightning-fast internet straight to your doorstep. It has the following main functions: Cable modem to connect your own IT equipment e. Your Boosters also have a socketHello @amyt2 . Red light on Hub 3. • Switch the hub back on at the power. 1 then it looks like it has not been updated to the latest firmware. i haven’t pressed the wps, i’ve tried turning it off and on again, i’ve also tried the pinhole reset but nothing has worked. Also the time on the logs seems to be incorrect (i. on 20-12-2022 21:46. If you haven't changed these, then your devices may automatically reconnect. 2. This just means the router is ready for use and can now be connected to other devices. Virgin Media. When the power light is solid white, it indicates that the hub is on and working correctly. If it flashes red or stays on for more than two minutes, there’s a problem with your internet connection. 11-02-2023 13:45 - edited 11-02-2023 13:47. 3 weeks ago. The Broadband light – indicates whether the internet. Forum Team. Hi! This morning (10AM) my Hub 5 had a solid red light on and there was no internet connection. the hub is still flashing green lights 24 hours now. I'm sorry to hear about the experience and issues you have had with both our services and when calling for support. Super hub - Status lights and control buttons. You probably do have a WPS button but don't realise it as it is hidden in plain sight. Installing a Replacement router. If the WiFi Pod’s light is double-blinking quickly and repeatedly, it’s in the process of improving your WiFi. Virgin Hub 5, red flashing light. Speedon 01-05-2023 11:53. Power on and set up your new router as per the manufacturers instructions 7. I am not familiar with the Hub5 - others may comment soon - but. In either Mode the red power light is an indication of over heating and most not be ignored. Tudor. Hub 3, Hub 2, Hub 2ac and Hub 1 - Test broadband speed. If you have any issues with accessing your online account or unable to see your visit, please do let us know and we’ll pop you a message to confirm. Just installing and setting up a new hub 5, yes we do use a split network at 2. One blue/red light behind the wireless button on the front panel. • Ensure the Hub is upright, in a well-ventilated location, and, if at all possible, out of direct sunlight. 100. I have switched it off and on and reset it a few times. HUB 4 Bricked - Solid white light. Press and hold the WPS/Virgin Media button on your Hub until the lights start blinking. I am having the same issue with my modem solid red light all working ok but I am concerned about it can you help thanks. NOW… power up the VM hub and wait 5-10 minutes for The Hub to initialise and and you should get a connection. The base light on right corner was red this morning so I restarted the hub and it is now blinking green but still have no internet nor phone and can't even connect locally to the hub now. The nearest exchange, located in Pleasington, is equipped to handle all of your internet needs. There are two notifications in my VM app: 1. Hi everyone i upgraded my broadband package from 500mb to 1gb Internet on Thursday, my new hub arrived yesterday wich is a hub 5. I have reset the hub by turning it on and off and also by using the pinhole on the back. We would like to show you a description here but the site won’t allow us. Here we’ll use them to create a connection between your Hub, which is in one room, and your device in another room. I have internet and no issues that I am aware of. Super hub - Status lights and control buttons. It normally is not a hub problem, but a VM cable/cab/network problem. The hub will probably need replacing. The information below shows current status of this Hub 5. Thanks for this. I am having the same issue with my modem solid red light all working ok but I am concerned about it can you help thanks. 168. Excludes broadband faults and broadband network outages. Gigabit LAN switch, to. Hi I have had the same issue. The Hub should now operate normally. It should then pulse slowly as it connects to your Hub. I have a green light on the 3-pin plug PSU but no lights at all on the hub 5 itself, and. on 09-12-2022 14:59. For this, simply switch the Hub’s power supply off at the wall, and wait for 30-60 seconds. After it, navigate to the Admin settings and restart your Virgin Box. HUB 5 Flashing Blue Light. I have check the the systems and have identified a short-term issue which may cause intermittent or performance related issues with your connection. If you wish, you can choose to protect WPS with an eight-digit pin that has to be entered on any device you’re connecting. A red light means an issue with your connections even though the Hub is on. @shecal to get your Hub 5 into Modem. Middle –. I got a new Hub 5 today and my existing WiFi Pod can't connect to it (constant blinking white light). It can be done, so be insistent when asking. 13-12-2021 15:21. What do my speed test results mean? Here's the meanings for some of the key terms you’ll see when running a broadband. street cabinet or omnibox etc. The nearest exchange, located in Whitley Bay, is equipped to handle all of your internet needs. You can see examples of more lights and what they mean on the Virgin Media. I rang virgin about it and was told they'd send a pod to try and solve the issue. The hub feels quite warm, but not hot, to the touch. I'm in s72 postcode area s hiendley just down the road mines gone off as well on the trial tried ringing virgin gave up on them, Yes we are the same, internet disconnected , tried hub 5 reset but blue light on the hub flashing. Hi, my Hub 3 has a solid red light. 5gb Hub 5 into 2. Hub3 flashing green lights. Thank you for updating the thread RoneyCervinski. Make sure all cables coming into and out of the Hub are pushed in firmly. Reply. Unplug any Ethernet cables attached to the router and wait at least 30 seconds, then plug them back in. If you are receiving download speeds of less than 30 Mbps, you may also find a WiFi Pod helpful. on 29-12-2022 23:18. Had the hub for a good few years. e in the future). Keep us posted on how you get on. On the Hub3 the bottom LED will change to magenta, on a Hub4 the LED band will be green, on a Hub5 the LED will be green. PNG IHDR % V PLTE z= tRNS@ f IDAT c` ! 3IEND B` . Make sure all of your cables are secured properly, and then press the power button. Re: Hub 5 problem - light going out. Virgin Media Hub 5, Hub 5x, and Hub 4 Lights Meaning. I've had a red light on my router foe months now. Both radios share a single DHCP server, but there is an IP or port conflict that prevents clients from connecting. The nearest exchange, located in Westhoughton, is equipped to handle all of your internet needs. If the Base (Power) light is red, the hub may be overheating; if you notice the. It's connected to the Internet, and is providing WiFi through 2 pods too and multiple devices. We do not make commissions. If the broadband light is green, your internet connection is working. My new Hub 3 is working perfectly at the moment; just wanted to comment on the front panel lights. on 31-12-2022 12:53. Stable White – Connected. I'll try and include as much info as i can on the stats. Did you mean: Virgin Media Community. Dave. Flashing White – Connecting to Virgin Media network. You’ll know it’s ready when the white power light at the front of the Hub is on. I have tried a pinhole reset twice now but the light remains orange. The Hub should now operate normally. Whenever connecting to my work-VPN, the entire router will experience intermittent outages, affecting not only the work laptop but anything connected via wifi. So first thing is to check for any “known network faults - Try in 2 places. If it's still red then you need a replacement hub via a VM engineer. 0 port and a few other smaller differences – design etc. 24-2206. on 29-12-2022 23:18. Graeme on Virgin Media Hub 5 Lights: Ultimate Guide to Understanding and Troubleshooting Your Super Hub 5/5X Lights. It’ll also be able to tell you if there are any issues with your account, if there is an issue with the TV or broadband service in your area or if there is a problem with the TV Box itself. It isn't on during normal use, but turns red if there is a problem. Ensure the Hub is upright, in a well-ventilated location and out of direct sunlight, if possible. 0 has difficulties connecting to the ISP or if it is restarting, you may see a green blinking light on it. Joining in. These short-term issues can happen when we’re working to fix some other network issues in the area, or when we install. Left it for an hour and turned my old router back on and then after 15 minutes all devices started connecting to Virgin hub. No internet, the hub red. Sorry to hear you're having some issues with the hub, Thank you for trying a reboot already. We do not make commissions. 08-01-2023 22:03 - edited 08-01-2023 22:06. Hi everyone i upgraded my broadband package from 500mb to 1gb Internet on Thursday, my new hub arrived yesterday wich is a hub 5. PNG IHDR % V PLTE z= tRNS@ f IDAT c` ! 3IEND B` . Hi, My virgin WiFi Hub 3. Hi @Nigel_F, If you ever experience a red light on the front of your Hub 3 when in router mode, please follow these steps regardless of the router being hot to the touch. Stream from Virgin Media. If your Hub is warm to the touch, or smells like smoke, we would recommend unplugging the Hub from the mains as this could be a potential fire hazard. Get the Hub ready by connecting the wires. . We'll need to arrange an engineer visit, so I've popped you over a private message to get a few more details from you (purple envelope. The internet light: This light will flash green when the Hub is acquiring a connection and will remain lit for two minutes after a connection has been established. Mumfordd04. Here are some key details to keep in mind: - The 5x hub is different from the 5 hub. Re: red light on virgin media hub. If you're worried, flick back to router mode, see what colour it is when it comes back on line. Connect the Hub’s power cable with the blue tab. . Options. Virgin Media. Re: Permanent orange light hub 3. Solid Red – Internet connectivity issue. We have had a Hub 3 for a year with no problems. Telewest wall socket: no visible power to be switched on. The power light of the Virgin Media Hub 3. We do not make commissions. Once the. I had Internet working fine on the old hub wich was the hub 3, when i plugged in the hub 5 my devices say connected without internet and also no devices connected by ethernet are working either the light on the hub. During setup: If the Pod light is blinking quickly, it’s working hard to improve your WiFi. I followed the install instructions but they all seem to suggest that when I plug it in I will get a white flashing light. OK - first thing is that the yellow light syndrome is quite common on ageing Hub3's (you probably received a re-furbished Hub3). Options. jem101. Types of Booster. • Switch the hub back on at the power. hub 5 flashing blue light. The Hub5 is not officially released - that is it is still being tested by a few invited users. Options. – Internet ISP Info on What Do The Lights On My Virgin Media Router Mean? (All Models) We are not affiliate marketers or salespeople; this website is for information purposes only. Find out what all those lights on the front of your Virgin Media Hub mean . I’ve reset the hub and checked all connections countless times and still nothing. Security matters. Hi everyone, We've been having wifi issues for some time now and the hub is showing a solid red light. Off: No phone service or the phone is not. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. - pressed reset button for 15 seconds. Ethernet: Indicates the connection to the modem is working. Options. It continued to flash. After many resets the broadband would start again then a few hours/days lose the signal. Try a reset as this. The Base LED will be Magenta when in modem mode. 1 - soft reset, powered off and on again with no change. It normally is not a hub problem, but a VM cable/cab/network problem. I have: - turned it on and off at the wall. At least 30Mbps download speeds in every room or £100 one-off credit. Firstly the Internet was dropping out on both WiFi and Lan for a few hours a day and then returning. Do a Hub “pinhole reset” - first make sure the 2 passwords on the Hub sticker are still there and legible first ! Disconnect any ethernet cables from the Hub (leave the coax connected), and then with the Hub still "switched on" throughout, press pin in firmly with paper clip/SIM tray tool or similar. Now a ‘white’ LED is actually made up of a red, green and blue. 0. The top-end Virgin Media Hib 5 comes with five antenna, fewer than its rivals, but the overall specs should help your WiFi stretch even further into the home. From the start i didnt have a flashing green or any other light on the base, its just stayed solid orange. Instead, it has to do with your router and the security you have configured on your own local devices. White power light is on and Ready light is off. Broadband ISP Virgin Media UK (VMO2) has today followed yesterday’s information leak by officially unveiling their new Hub 5 router, which features faster wireless network speeds via Wi-Fi 6 (802. Hold the pinhole reset button for 10 seconds on the back of the Hub. Virgin Media offers superfast broadband, so it needs a super-powered router to handle that. - Wi-Fi extender pods are currently. 0 provides essential information about the device’s power status. 0 has difficulties connecting to the ISP or if it is restarting, you may see a green blinking light on it. Should m. When you first turn the Virgin Media Hub on, it will show a solid white light for around 60 seconds; it is also the white power light of your Virgin Media Hub. Throughout, I cannot connect to my router and internet through Ethernet and Wi-Fi. WPA3 encryption) and a 2. – Internet ISP Info on What Do The Lights On My Virgin Media Router Mean? (All Models) We are not affiliate marketers or salespeople; this website is for information purposes only. 1, sign on and put it into modem mode. Smug1to. The Virgin Media Hub 5 light at the front let's you know what. I’ve reset the hub and checked all connections countless times and still nothing. I didn't need an engineer to come as I had the. This means that there is an issue with the telephone system. Have you tried the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. on 11-06-2023 18:32. New to VM, got a Hub 5 but having a bunch of issues. No help from the annoying call centre. Easy to set up, coverage has. Solid white (flashing): The Hub’s booting up. Select the option next to Enable Modem Mode. Your Hub Your Hub (modem) normally has just one light on, but from time to time you may see others turn on too. Options. Go to solution. Flashing Green – The router is downloading a software update. It has it for about 30 minutes and then turns solid white but no devices can connect to it. 2. Virgin Media Hub 5 Phone Light. 1 sometimes continues to work). A restart gets the light white flashing whilst resetting but then reverts back to yellow flash. Depending on your area. Virgin Media Hubs. D01 C9W8Hub 5 flashing green light continuously. Call equipment activation on 0800 953 9500. The Virgin Media hub lights have a meaning, and understanding that meaning can make troubleshooting internet problems much more straightforward. About 1 month ago the light turned green on my hub 4 and it started losing the broadband signal. Moved property back in December of last year and took my 1Gig package with me to the new address. on 16-12-2022 22:15. Best done from a wired connection. Wi-Fi extenders are devices that increase the range of the Hub’s wireless signal, giving you a stronger and more stable connection over more of your home. If it’s red, this indicates that there’s a problem with your internet connection. Flashing Red – Telephone connection issue. BinghamBloke. Plug your Hub into the mains. 11ax), improved security (e. 13-12-2021 15:21. Tried resetting, rebooting, check all wires and connections and done all the trouble shooting in the virgin status check website. on 30-01-2023 11:05. I am going to send you a private message. – Internet ISP Info on What Do The Lights On My Virgin Media Router Mean? (All Models) We are not affiliate marketers or salespeople; this website is for information purposes only. – Internet ISP Info on What Do The Lights On My Virgin Media Router Mean? (All Models) We are not affiliate marketers or salespeople; this website is for information purposes only. In response to VetB. So got an Archer D2 plugged in and everything is super stable on that. No internet -hub 4 flashing yellow light. Some routers are easy to understand, while others can have confusing labels that don’t make much sense. This process can start again if there’s lots of interference. turn on the box goes solid white then starts flashing white for a min the just starts flashing blue constantly. Ensure that the Hub is in a well ventilated area and nothing is blocking the vent holes on the sides of the Hub. It has been like this all day so I guess a manual reset by me is best as it has stalled doing a reboot after getting the new software?Superhub 3. Options. – Internet ISP Info on What Do The Lights On My Virgin Media Router Mean? (All Models) We are not affiliate marketers or salespeople; this website is for information purposes only. Ive unplugged the hub but its still happening. It’s like a. The Power light indicates whether the router is powered on. 0 has got a constant orange light and our internet is working intermittently. For over a week now my hub light is red. Graeme on Virgin Media Hub 5 Lights: Ultimate Guide to Understanding and Troubleshooting Your Super Hub 5/5X Lights. Graeme on Virgin Media Hub 5 Lights: Ultimate Guide to Understanding and Troubleshooting Your Super Hub 5/5X Lights. It also supports the WiFi 6 standard (also known as ax), as well as 2. Hi all, I got my service installed on Tuesday and has been working great. Keep phoning Area faults on 0800 561 0061 If you have a VM landline 150 this goes down to post code level. Solid green: Phone service is connected and functioning correctly. Options. Wait at least 2 minutes for your Pods' LEDs to stop blinking. The Hub should now operate. Best done from a wired connection. Let us know and we can go on from there. Call equipment activation on 0800 953 9500. These steps will help you do that: For your Apple device, if you're on iOS 15 then you can try this: Open Settings > Tap your name > Tap iCloud > Tap Manage Settings > Tap the Connect App > Tap Delete Data. Please report back with the result. Solved: Hub won't reset no matter how long i hold the resetting button for, no wifi signal, no connection with the cable as well. – Internet ISP Info on What Do The Lights On My Virgin Media Router Mean? (All Models) We are not affiliate marketers or salespeople; this website is for information purposes only. We do not make commissions. To fix it, check all the connections and ensure they are properly connected. Connect your Hub to your phone line. 168. The only way it works now is to connect it via Ethernet cable. See where this Helpful Answer was posted. Judging by these specs the Gigabit Connect Box (Hub 4) is a very close match for Arris’s TG3442 router (except for the inclusion of a USB 3. Further exclusions & legal stuff apply. The front LED lights on the Hub 5 display its status: Solid Green – Running correctly. Shoppers find videos more helpful than text alone. - 5258622. electrical tape, wax paper or sellotape and draw over the tape with a black permanent marker. The new Media Hub 5, which will begin rolling out to. All the other lights flashed green and then dissapeared but this light remains green. Virgin Media smart Hub 5 is the latest WiFi router available to Virgin Media’s existing customers for a free upgrade. 100. This’ll only take a few minutes, depending on how many WiFi Pods are connected. Options. NOW… power up the VM hub and wait 5-10 minutes for The Hub to initialise and and you should get a connection. Blue flashing light for 2 days now. We do not make commissions. However, if your WiFi light is blinking red, it’s possible that the WiFi is out of range or there is no WiFi signal. Please can you try this for me: • Turn the power switch off on the back of the Hub. i haven’t pressed the wps, i’ve tried turning it off and on again, i’ve also tried the pinhole reset but nothing has worked. In this instance, we'd need to have a technician appointment scheduled for you. Here is a handy guide to the light on your Hub 5. If the WiFi Pod’s light is double-blinking quickly and repeatedly, it’s in the process of improving your WiFi. g. Blinking blue wan light on virgin hub. We've had a look at our systems from here and cannot find anything that explains the issues you're having. Click on connect on the one that is your virgin media hub 5 own. Options. Just joined and setup the new hub but it just flashes red. virgin media tech support has no clue. on 15-09-2022 13:41 Just to be clear - you have no connectivity either over wifi or ethernet cable connection. About Virgin Media About Us; Press; Careers; Connecting for Good; Why choose Virgin Media; Code of Practice; Marketing. Super solver. Solid Red – Internet connectivity issue. Try our TV troubleshooting tool now. Now, navigate to the Advanced Settings, then click on Wireless. cdias. It has five lights which indicate the status of the connection. I have now booked you a visit for the red light warning issue – you can check the date and time via your online account here. – Internet ISP Info on What Do The Lights On My Virgin Media Router Mean? (All Models) We are not affiliate marketers or salespeople; this website is for information purposes only. Hi, First post so please be gentle. Options. Depending on your area. 0 red led light. Please confirm it’s a Hub3 and in router mode. Virgin Media Super Hub 2. Manage Your Account. We do not make commissions. 4GHz is the tried and tested standard for Internet connectivity in most homes and businesses. Internet LED. Virgin Media's Hub 3, Hub 4 and Hub 5 give customers fantastic WiFi connections all year round. Options. Plug an ethernet cable (usually supplied with the new router) from port 1 on the Hub into the WAN (usually blue) socket on the new Router 8. Please report back with the result. 1 Kudo Replyon 04-06-2023 14:48. Virgin Media Wi-Fi now offers an intelligent WiFi pod solution for getting WiFi throughout your home. Hub 5 flashing green light. My samsung galaxy s i9000 connects to my virgin media super hub but without internet access. . These older routers have one central light that helps you determine an issue, but they also have broadband and wireless icon lights that appear when there's a problem. The light should stay green for some time before turning blue, which signals that the Hub is working properly. After it, click on the WPS. All in one super nifty tool. If this is causing problems, ask to have your old Hub reinstalled. @bosstoad wrote: I have a Superhub 4 which has been showing a solid green light for the past two weeks rather than the normal solid white. The DHCP service crashes the hub and then nothing is able to connect not even laptop devices via the 5GHz SSID connection. Hub 5, Hub 5x and Hub 4 - Test my broadband speed. My hub 3 is displaying a solid red light. Hi, today my router has powered down twice today,with no lights until i turn off then back on again. The fact that your old hub is still working means that the hub5 hasn't been activated. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. You can call it in on 0345-454-1111 or else wait for the forum team. The lights will blink when the wireless access point is operating normally. Hub 3. We have tried every method possible for fixing the box, including leaving it on for 10 plus minutes after plugging in and getting a new ac power. The power light at the bottom of the device is the only light that should shine if everything is working normally. The WPS button is most helpful when you’re trying to connect a new device to your Virgin Media Hub and you don’t want to go through the process of entering a password. Solid White. It usually comes on when you turn on your hub, and it means nothing is wrong. Use this button to reboot or reset your router to its factory default settings. Lights on Hub 3. Any help would be great. 4 GHz and 5. Sorry to hear about the red light on your hub - depending on which type of hub this is, it can be an indication of a. Make sure all of your cables are secured properly, and then press the power button. Hub 5 is about the same as Hub 4 in router mode for WiFi, reception wise. can please look into this. g. If the lights indicate a problem, try the next. Hub has been restarted and reset using pin hole reset. Use this button to reboot or reset your router to its factory default settings. 30 this morning I noticed flashing red light on my hub 5 and knew something was up. Not applicable. To fix. If you are in modem mode on a Hub5 then the LED should be green not white. Don’t plug the power cable into a plug socket yet.